Delivery Information
ARTSTATION
is committed to deliver your order with good quality packaging within given
time frame. We ship throughout the week, except Sunday & Public holidays,
to ensure that your order reaches you in good condition, in the shortest span
of time; we ship through reputed courier agencies only. If there is no courier
service available in your area, we will ship your items via Government
Registered Bookpost or Speedpost.
All Orders
Booked before 12.00 Hours is expected to be shipped on the same business
day. Orders booked after that will be
shipped on next working day.
Orders
booked between (Saturdays 13.00 Hours to Monday 12.00 Hours) will be shipped on
Monday.
How long
does it take for an order to arrive?
Most of the
orders are delivered within 3 to 4 working days. Bulky and Hazardous Products
cannot be shipped by Air and will be sent by Surface Transport (Spoton Cargo
Service) which includes but not restricted to Aerosol Products, Canvas Rolls,
Liquids, Large Sized Papers, etc. and will have a transit time of 6-7 days
depending on the location.
Delivery of
all orders will be duly done to the address as mentioned by you at the time of
placing the order. We require complete address with phone number to ship the
goods. No dispatches will be made without a valid phone number. We do not ship
to FPO/APO and P.O Box addresses.
What if I
received the product in damaged condition?
If you have
received the product in a bad condition or if the packaging is tampered with or
damaged before delivery please refuse to accept the package and return the
package to the delivery person. Also, please call our customer care at +91
80977 27004 or email us at help@artstationindia.com;
mentioning your Order ID. We will personally ensure that a brand new
replacement is issued to you with no additional cost. Please make sure that the
original product tag and packing is intact when you send us the product back.
What if the
product I ordered is Out of Stock?
All efforts
will be made that your orders are supplied in full. However, sometimes it does
happen that some products which you order are out of stock. In that case we
will contact you by phone or email so that you can choose another product if
you wish. If the substitution is not possible, we will ship the remaining
goods. If we have received the payment in excess, we will refund the amount to
your account.
What are the shipping
charges on artstationindia.com products?
We provide free shipping within Mumbai, Navi
Mumbai and Thane on all products if your total order amount is more than Rs.2000/-.
For any order below Rs.2000/-, we charge Rs.100 as shipping charges.
How do I check the
status of my order?
Since we are operating exclusively in Mumbai
and the neighboring areas as a result presently we are using reputed courier
services. You can always call up the customer care of Artstation and get the
information regarding your order.